Important Information About Your Pet’s Appointment

We greatly appreciate your patience and understanding at this time, as our dedicated team seek to care for your pets under trying circumstances.

Please follow these steps:

  1. One person per pet to attend the appointment

  2. A mask must be worn at all times (from Thursday 23rd July)

  3. Call the clinic to notify them of your arrival via the telephone number on your appointment SMS

    Prahran - 0448013204

    South Yarra - 0478176139

  4. Keep your phone on & remain in your car or at the station advised by staff so we can find you

  5. Your veterinarian will call you to discuss your pet’s needs

  6. A team member will come and collect your pet - please maintain social distancing

  7. Your veterinarian will examine your pet

  8. Your veterinarian will phone you to discuss your pet’s examination

  9. Your pet will be returned to you

  10. Payment will be taken via card in the car park

    If you are unwell please do not attend the clinic. Please notify the team as we have tele-medicine and contact free options available so we can still care for your pet and keep everyone safe.

    Rest assured, we'll be here for your pet, your family, always.

Manager